Supermarkets in Vietnam are facing challenges as many customers continue to use traditional methods for storing their belongings, such as paper tickets or keys. This has led to issues of lost items and inconvenience for shoppers. We have developed a smart locker system that utilises facial recognition technology. This innovative solution enhances the customer experience by providing a secure and efficient way to manage personal belongings, ultimately making shopping more enjoyable and hassle-free.

• Industry: Retail & Supermarkets
• Location: Vietnam
• Short description: Leading supermarket chains and retailers in Vietnam serving large volumes of customers across their retail locations.

• Security Risks: Traditional lockers rely on physical keys or codes, which are vulnerable to loss, theft, or misuse.
• Inefficient Process: Manual item deposit and retrieval cause delays, especially during peak times, frustrating users and slowing service.
• Limited Administrative Control: The lack of a centralised system hinders administrators from monitoring usage, configuring settings, and addressing customer issues efficiently.
• No History Tracking: The absence of tracking mechanisms makes it difficult to resolve disputes or monitor occupancy, reducing accountability.

• Facial Recognition (Face ID) Access: Users can easily deposit and retrieve items at the locker using facial recognition technology, enhancing security and convenience.
• History Tracking: The system records a history of all “Depositing” and “Retrieving” actions, allowing users and administrators to track usage.
• Admin Control: Administrators have full control over locker management, with the ability to configure settings, check locker statuses, and open lockers when necessary.

• Enhanced Security: Facial recognition eliminates risks from lost keys or codes, ensuring only authorised users can access lockers.
• Improved User Experience: Automated item deposit and retrieval streamline service, reducing wait times and boosting customer satisfaction.
• Centralised Management: Real-time control over locker settings and usage improve efficiency and response times to customer needs.
• Better management: History tracking offers clear records of locker activity, aiding in dispute resolution and monitoring.